Welcome to the GENERIC Shop FAQ page. We’re dedicated to helping you create a more organized, stylish, and functional home. Here, you’ll find answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our customer-centric team is always ready to assist at [email protected].
Products & Collections
What types of products does GENERIC Shop offer?
We specialize in home organization and decor essentials designed to bring order and tranquility to your space. Our collections include Bathroom Accessories (like canisters, shelves, and organizers), Closet Storage solutions (hangers, drawer organizers, mounted systems), and decorative items such as Candles & Candleholders.
How do I choose the right organizer for my needs?
Our products are designed for efficiency and style. Consider the space you’re organizing (bathroom, closet, etc.) and the items you need to store. For larger projects, our Bathroom Furniture or Closet Mounted Systems might be ideal. For smaller items, our Trays and Drawer Organizers are perfect. Feel free to email us for personalized recommendations!
Ordering & Account
How do I place an order?
Simply browse our collections, add your chosen items to your cart, and proceed to checkout. You’ll be guided through entering your details and selecting your preferred payment method.
Do I need an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping preferences, and makes future shopping faster and easier.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to ensure all your payment details are handled securely and are never shared with unauthorized parties.
Shipping & Delivery
Where do you ship?
We proudly ship globally! However, we are currently unable to deliver to a few remote areas and parts of Asia.
What are my shipping options?
We offer two convenient options to suit your needs:
- Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Your order will arrive within 10-15 business days after dispatch and includes full tracking.
- Free Shipping: Available on orders over $50, shipped via EMS. Delivery takes 15-25 business days after dispatch.
How long does it take to process my order?
All orders are carefully processed and packed within 1-2 business days before being handed over to our carrier partners. You will receive a confirmation email with tracking information once it ships.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If an item doesn’t meet your expectations, you may return it within 15 days of receipt for a refund or exchange. The item must be in its original, unused condition with all packaging.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and the reason for return. We will guide you through the simple process and provide instructions for sending the item back to us.
Contact & Support
How can I contact customer service?
Our friendly and dedicated team is here to help you with any questions about our products, your order, or your delivery. The best way to reach us is via email at [email protected]. We strive to respond to all inquiries promptly.
Thank you for trusting GENERIC Shop to help you organize smarter and live better.
— The GENERIC Shop Team