Term and Conditions

1. Acceptance of Terms

By accessing and using the GENERIC Shop website (homeessentialsco.com), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Not use our website to engage in any fraudulent activities
• Be responsible for all activities that occur under your account

3. Products and Services Description

GENERIC Shop specializes in elegant and functional home organization solutions, including:

• Bathroom accessories, furniture, and organization products
• Closet storage solutions and organizers
• Candles, candleholders, and home fragrance products
• Bath linen sets and bathroom accessories

We strive to accurately display our products, including their descriptions, images, and prices. However, we cannot guarantee that your device’s display will accurately reflect product colors or that product descriptions are error-free.

4. Order and Payment Terms

4.1 Order Process

Placing an order on our website constitutes an offer to purchase products. We reserve the right to accept or decline your order for any reason. Order acceptance occurs when we send you an order confirmation email.

4.2 Pricing

All prices are shown in US Dollars. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method.

4.4 Shipping

We ship to most regions globally, excluding parts of Asia and select remote regions. Shipping options include:

• Standard Shipping ($12.95 via DHL or FedEx): Delivery within 10-15 business days after shipment
• Free Shipping (for orders over $50 via EMS): Delivery within 15-25 business days after shipment

Please allow 1-2 business days for order processing before shipment. Delivery times are estimates and begin from the shipment date, not the order date.

5. Returns and Refunds

5.1 Return Policy

We offer returns and exchanges within 15 days of delivery. To be eligible:

• Items must be unused, unwashed, and in original condition
• Original packaging, tags, and accessories must be included
• Certain items cannot be returned for health and safety reasons once used or opened:
  • Candles (once used or burned)
  • Carpet & Upholstery Cleaners & Accessories (once opened)
  • Personal care items

5.2 Return Process

To initiate a return:

1. Contact our customer service at [email protected] within 15 days of delivery
2. Provide your order number and product details
3. We will provide a Return Merchandise Authorization (RMA) number and instructions
4. Ship the item to the provided address with the RMA clearly marked

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect returned items. The refund will be issued to your original payment method. Original shipping costs are non-refundable unless the return is due to our error.

5.4 Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of GENERIC Shop or our content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

GENERIC Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use our website or products
• Unauthorized access to or alteration of your transmissions or data
• Any statements or conduct of any third party on our website
• Any other matter relating to our website or products

Our total liability to you for all claims related to our website and products shall not exceed the amount you paid for the products in question.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Nevada, United States. Any disputes shall be resolved in the courts located in Las Vegas, Nevada.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information